StrawBarbie.com.au

7 DAYS A WEEK | Order by midnight For The Next Day Delivery | Delivering within 50 km from Sydney, Rozelle, 2039 | Free Delivery Over $199 | Free Pick Up Available

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Delivery Information & Pick Up

Do you deliver on Sundays?

Yes, we deliver 7 days a week.

What happens if the recipient isn't there when you deliver?

We highly recommend delivering to a business address or a residential address where you know that someone

will be there to accept the delivery.

If nobody’s there, we’ll leave your order in the safe place (sensible discretion will be used). We may attempt to ask you or the recipient (if you have left us instructions to do so) to get further instructions. If that’s impossible the order will come back to us or to the new direction and the re-delivery/ re-direction fee will be charged. Please, make sure that the chocolate dipped fruits, or any fresh fruits arrangements may last up to 1 day.

You can Pay an Extra $9.99 at the Checkout Page if you need Guaranteed Morning (From 8 - 1 pm) or Guaranteed Evening delivery (From 4-7 pm)

Please, Note, We will not be responsible for melted chocolate after it has been left.

How can i help you with the safely and smoothly delivery

Please, provide us with the correct delivery address, business name, working time, specify the safe place where should we leave the order if nobody’s there, ensure that the recipient is home (work, hospital ets) to receive the delivery. The more information you can provide us, the more smooth the delivery process and the less chance of re-delivery fees being incurred.

How much does delivery cost?

Standard

Delivery charges depend on which suburb/area of Sydney your order will be sent to. To find the charges for your delivery suburb please visit our deliveries page.

Morning Guaranteed (From 8 - 12 am)

An additional $9.99 surcharge applies for morning deliveries.

Evening Guaranteed (From 4 - 8 pm)

An additional $9.99 surcharge applies for evening deliveries.

Do you have free delivery?

Yes, we offer a FREE delivery when you spend over $199.

What if the wrong address is supplied for delivery?

Providing the full and correct address is customer responsibility, including any business names, tower numbers and hospital wards. StrawBarbie cannot accept any responsibility for that. If your order has been delivered to the wrong address due to incorrect or insufficient details, an additional delivery charge will apply to redirect/redeliver the order and may also cause delay in delivery. No one wants that, please triple check before placing your order.

What if my delivery suburb isn't available for delivery?

Please, Contact us [email protected] if you want us to arrange the private courier for the additional price. What delivery method do you use? We use 3rd party courier services with temperature controlled vehicles for our deliveries, each delivery is hand delivered to the recipient's door or place of business.

Can I arrange a specific delivery time?

Yes, but we do not provide the exact arrival time for the delivery. But we have an options, which may help you to receive your order on the specific timeframe

Morning Guaranteed (From 8 - 12 am)

An additional $9.99 surcharge applies for morning deliveries.

Evening Guaranteed (From 4 - 8 pm)

An additional $9.99 surcharge applies for evening deliveries.

What is the cut off time for Next Day Delivery?

Cut-Off time for the NEXT day delivery is 9 pm.

Do you offer same day delivery?

We have many chocolate strawberries boxes that can be made SAME DAY. Please contact us [email protected] and will respond to you in a couple hours.

Usually, we need at least 1 day notice to schedule deliveries for the next day. If you have an urgent same-day order, you are always welcome to ask us about what we can do on the same day.

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    DELIVERY & PICK UP INFORMATION

    Delivery & Pick-Up Information

    Standard Delivery Hours

    From 9 AM to 6 PM 7 days a week.

    Tracking Your Order

    We understand you're eager to know when your order will arrive! While we can't provide an exact delivery time, rest assured that you will receive a text message with an estimated time of arrival (ETA) once your order is on the way.

    StrawBarbie Delivery Fees

    Our delivery fees start at $12 and vary based on the distance from our studio in Rozelle, 2039. You can easily check the exact delivery cost during the checkout process.

    Requesting a Specific Delivery Time

    We offer the flexibility to request a specific time window for delivery. Though we can't guarantee exact times, we provide two convenient options:
    To select one of these guaranteed delivery windows, please tick the option at the cart before checkout.

    SAME-Day Delivery Cutoff

    Our same-day delivery cutoff is 12:00 PM (noon) or until our delivery capacity is reached for each day. If you miss this deadline, don’t worry - just contact us at [email protected], and we’ll get back to you as soon as possible to assist with your request.

    NEXT-Day Delivery Cutoff

    To ensure your order arrives the next day, please place your order by midnight (12:00 AM).

    Helping Ensure Smooth Delivery

    Provide as much detail as possible about the delivery location, such as working hours, availability, and safe spots where we can leave the order if no one is present. This information helps minimise delays and the need for re-delivery fees.
    Delivery Method
    We work with trusted third-party couriers to ensure your order is delivered safely and efficiently, whether to a residence, business, school or hospital. Your satisfaction is our top priority, and we're always available to assist with special delivery requests. If you have any questions or concerns, don't hesitate to reach out - we’re dedicated to making your gifting experience as smooth as possible.
    Incorrect Address Details
    Providing a complete and accurate address is essential. This includes details like building names, business names, apartment numbers, hospital wards, and floor levels. StrawBarbie cannot be held liable for orders that are misdelivered due to incomplete or incorrect information. Please make sure the address is correct when you order, and check the order confirmation email when it is received.
    Unavailable Delivery Suburbs
    If your suburb isn't covered by our standard delivery service, feel free to contact us. We can arrange private courier services, though this may incur an additional fee.

    What Happens if the Recipient Isn’t Home?

    We recommend selecting a delivery location where someone can receive the order. If no one is available, we’ll securely leave the delivery or contact you or the recipient to get an instructions. In rare cases where the order needs to be returned or redirected, additional fees may apply. Please note that chocolate-dipped fruits and fresh arrangements are best enjoyed the same day; we cannot deliver these items if they have been stored for over 24 hours.

    Pick-Up Information

    We don’t have specific working hours, so please let us know your preferred time, and we’ll make sure your order is ready for you by then.