Recipient Absent During Delivery:
To ensure a seamless delivery experience, we recommend selecting a delivery address where someone will be available, whether it's a residential or business location. If there is no one available to accept the delivery, we will use our best judgment to securely leave the order in a safe spot. Additionally, we'll make attempts to contact you or the recipient based on any provided instructions. In rare cases, if all other efforts fail and the order needs to be returned or redirected, it may incur a re-delivery or re-direction fee.
Please keep in mind that chocolate-dipped fruits and fresh fruit arrangements are at their best when enjoyed within a day.
Smooth Delivery Assistance:
To ensure a smooth and secure delivery, we kindly request that you provide us with precise delivery information. This should include details on the recipient's availability, working hours, and any specific safe location where we can leave the order in case no one is available. The more information you share, the more streamlined the delivery process will be, reducing the likelihood of re-delivery fees.
Incorrect Address Provided:Please be aware that it is the responsibility of the customer to supply a complete and accurate delivery address, which includes any building/business names, unit/apartment/tower numbers, hospital wards, level/floor if applicable. StrawBarbie cannot assume responsibility for any misdeliveries resulting from incorrect or incomplete address details. To avoid such issues, we strongly recommend double-checking your information before finalizing your order.
Unavailable Delivery Suburbs:
If your delivery suburb is not covered by our standard services, we encourage you to get in touch with us at
[email protected]. We can arrange a private courier service, which may incur an additional fee.
Delivery method:
Our delivery method relies on third-party courier services that utilize temperature-controlled vehicles, ensuring the safe and efficient hand delivery of your order to the recipient's door or business.
We are dedicated to prioritizing your satisfaction and are here to assist with any special requests or delivery needs. Feel free to contact us, and we will promptly respond to ensure your gifting experience is nothing short of exceptional.