Cancelation Policy
We understand that plans can change. However, due to the perishable nature of our products and preparation time required, we have the following policy:
- Orders cannot be cancelled or refunded on the same day as the scheduled delivery or pickup.
- Any cancellation requests must be made at least 24 hours in advance.
- For late cancellation requests (less than 24 hours), we offer store credit equal to 100% of the order value, valid for future use.
- No refunds are provided for change-of-mind or last-minute cancellations.
Refund Policy
At StrawBarbie.com.au, we comply with Australian Consumer Law.
Due to the perishable nature of our products, we have the following refund policy:
Chocolate Strawberries & Edible Items
All items are made fresh to order.
- Refund requests must be submitted within 24 hours of delivery or pickup.
- Refunds or replacements are only provided if the product is faulty, damaged, or does not meet acceptable quality standards.
- We do not offer refunds for change of mind or incorrect storage after delivery.
Flowers
- We offer refunds or replacements within 5 days of delivery.
- While flower lifespan may vary, we expect them to last a minimum of 3 days with proper care.
- If your flowers do not meet this standard, please contact us within this timeframe with a photo for assessment.
Add-ons
- Any issues with add-ons must be reported within 24 hours of delivery.
To request a refund or report an issue, please contact us at:
strawbarbie.syd@gmail.com
We may request photo evidence to assess your claim.