Refund Policy
StrawBarbie.com.au follows Australian Consumer Protection legislation regarding returns and refunds.
If you wish to initiate a return, please don’t hesitate to contact us at [email protected]. Your satisfaction is our priority.
For edible items, refunds are accepted within 24 hours from the delivery or pickup date due to the nature of the product.
Regarding flowers, we honor refunds within 5 days. While each flower differs in delicacy, we expect a minimum lifespan of 3 days. If your flowers last less than 3 days or if you’re unsatisfied with your order, please inform us ( [email protected]) for resolution. Additionally, for any concerns about our add-ons, kindly notify us ( [email protected]) within 24 hours so that we can discuss a refund or arrange an alternative delivery to address your dissatisfaction.